Core Service PackageManagement & Operation Services Package
Managed sub-packages covering operations, procurement, finance, HR, customer and marketing support.
QUICKEN LOOK is a managed professional services company, not a freelancing marketplace. Every Expert, Talent and 3PSPV Vendor is approved, assigned, supervised, evaluated and paid by QUICKEN LOOK.
Operations & Field Management
Site, fleet and warehouse operations managed and supervised by QUICKEN LOOK.
Construction & Site Operation Management
Site supervision, contractor control and construction delivery management.
Project-based or ongoing service delivery
- Resident site supervision and daily reporting
- Contractor and subcontractor management
- Progress, quality and snag-list control
- HSE plan implementation and site inspections
- Cost control, payment certification and variations
Transportation & Fleet Management
Fleet operations, drivers, routing, cost and compliance control.
Project-based or ongoing service delivery
- Fleet operating model and dispatch setup
- Driver recruitment support, rostering and discipline
- Route planning and delivery scheduling
- Vehicle maintenance programme and workshop control
- Fuel, consumption and trip cost control
Storage & Warehouse Management Services
Warehouse layout, inventory accuracy and handling operations.
Project-based or ongoing service delivery
- Warehouse layout and capacity planning
- Receiving, storage and dispatch procedures
- Inventory accuracy programme and cycle counts
- Stock reconciliation and variance investigation
- Handling productivity and manpower planning
Supply, Procurement & Vendor Operations
Sourcing, logistics and outsourced business process support.
Procurement Management Services
Sourcing, tendering, vendor selection and purchase control.
Project-based or ongoing service delivery
- Procurement policy and approval matrix design
- Market sourcing and vendor prequalification
- RFQ / tender preparation and bid evaluation
- Purchase order issuance and delivery follow-up
- Supply contract administration and price agreements
Supply Chain & Logistics Management Services
Planning, freight, customs coordination and distribution control.
Project-based or ongoing service delivery
- Supply chain diagnostic and improvement roadmap
- Demand, replenishment and stock policy planning
- Freight sourcing and forwarder coordination
- Import / export documentation follow-up
- Distribution and last-mile delivery management
Business Process Outsourcing Support
Selected back-office and operational processes run by QUICKEN LOOK.
Service-based (ongoing) delivery
- Process assessment and outsourcing scope definition
- Transition plan, procedures and service levels
- Back-office processing operations
- Order processing and documentation handling
- Customer support desk operation
Corporate Administration & Compliance
Document control, finance and HR management support.
Document Control & Administration
Controlled records, correspondence, templates and archiving.
Service-based (ongoing) delivery
- Document control system and numbering design
- Corporate template and form library
- Archiving, retention and controlled access rules
- Correspondence registration and follow-up
- Government and legal paperwork coordination
Finance & Accounting Management Services
Bookkeeping, reporting, controls, tax and treasury support.
Service-based (ongoing) delivery
- Chart of accounts and accounting policy setup
- Bookkeeping, journals and ledger maintenance
- Monthly closing and financial statement preparation
- Receivable and payable control with aging reports
- Bank reconciliation, cash flow and treasury control
Human Resources Management Support
HR structure, recruitment support, payroll administration and performance.
Service-based (ongoing) delivery
- Organisation structure and job description library
- HR policy manual and employee handbook
- Recruitment coordination and candidate screening
- Employment contracts and employee file control
- Payroll administration and attendance control
Growth, Customer & Capability Support
Customer management, marketing and growth operations.
Customer Management Services
Customer data, service standards, retention and complaint handling.
Service-based (ongoing) delivery
- Customer database structuring and segmentation
- Service standards, SLAs and response scripts
- Account follow-up and relationship management
- Complaint, escalation and resolution management
- Customer satisfaction measurement and analysis
Marketing & Growth Operation Support
Marketing planning, content operations, lead generation and reporting.
Project-based or ongoing service delivery
- Positioning, messaging and value proposition
- Marketing plan, calendar and budget structure
- Content production and channel operations
- Lead generation, qualification and follow-up discipline
- Campaign execution management and vendor coordination
